Updated: August 6, 2026
We aim to resolve problems quickly and transparently. This page describes how to file a complaint about a listing, a user or the service, and how disputes are handled.
Any user may file a complaint. Write to us at support@locoteca.com or in the Telegram support chat — the links are in the site footer and in your profile. Requests are accepted around the clock.
To speed up the review, include: a link to the listing or profile the complaint concerns; a description of the problem; supporting materials (correspondence, receipts, photos); and a contact for feedback.
We confirm receipt of a complaint within 3 business days. The standard review period is up to 15 business days. In complex cases the period may be extended to 30 days — we will notify you if so.
The platform is not a party to transactions but assists with resolution: it requests explanations from the parties and may remove a disputed listing or restrict a violator's account. Before contacting the platform, the parties should first try to resolve the matter directly.
If a dispute cannot be resolved with the platform's assistance, the parties may apply to consumer protection authorities or to court. The governing law is the law of the Socialist Republic of Vietnam.